FAQ Legal Care Direct Helpline

Can members change attorneys, for whatever reason?

Yes, at any time, for whatever reason and as often as needed. Members are not restricted in any way. Simply call the toll-free number on the back of the membership card for a new referral to a participating attorney anytime.

What happens if a member moves to another part of the country?

The member should call the toll-free number on the back of the membership card and he/she will be assigned to another network attorney. With a network of 20,000 attorneys in all 50 States, Puerto Rico and the U.S. Virgin Islands, members will always have their legal needs taken care of.

What is excluded or not eligible under the plan?

Nothing. All areas of law are eligible for the discounts; including but not limited to, simple traffic offenses to more complicated custody, criminal and civil suits.

Are family members eligible to receive these services?

Yes. This benefit may be used by members, their spouse and all legal dependants residing in the member’s household up to the age of 25.

Why are legal services needed?

Attorneys are needed in various cases, including:

• If the member is married and/or has children but does not have a will
• When buying a home
• When contemplating divorce
• When dealing with child custody issues
• When confronted with overwhelming debt
• To review any lease or rental agreement